Privacy Policy

1. Introduction

Coinplex ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy applies to all information collected through our website, related platforms, and any associated services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use our Services.

2. Information We Collect

We may collect the following categories of information:

• Information you provide directly: such as your name, email address, phone number, and any other details submitted through contact forms, account registration, or correspondence with us.
• Usage data: including pages visited, time spent on pages, referring URLs, and general navigation patterns collected automatically as you interact with our Services.
• Device and technical data: such as IP address, browser type, operating system, device identifiers, and approximate geographic location.
• Cookies and similar technologies: data collected through cookies, pixels, and local storage to support functionality, analytics, and preferences (see Section 6).
• Communications: records of correspondence when you contact us for support, inquiries, or feedback.

3. How We Use Your Information

We use the information we collect for purposes that may include:

• Providing, operating, and maintaining our Services.
• Responding to inquiries, support requests, and communications.
• Improving, personalizing, and expanding our Services based on usage patterns.
• Sending administrative information, updates, or marketing communications where permitted.
• Monitoring and analyzing trends to enhance user experience.
• Detecting, preventing, and addressing technical issues, fraud, or security concerns.
• Complying with applicable legal obligations.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our Services, provided those interests are not overridden by your data protection rights.

5. Sharing of Information

We do not sell personal information. We may share information in the following circumstances:

• Service providers: third parties who perform functions on our behalf, such as hosting, analytics, or customer support, under appropriate confidentiality obligations.
• Legal requirements: where disclosure is required to comply with applicable law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, subject to standard confidentiality arrangements.
• With your consent: for any other purpose disclosed to you at the time information is collected, with your permission.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Services, remember preferences, and understand how visitors interact with our website. You can control cookie preferences through your browser settings; disabling cookies may affect the functionality of certain features. We do not currently respond to "Do Not Track" browser signals in a standardized manner.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the duration of our relationship with you, legal obligations, and applicable statutes of limitation.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If we transfer personal information across borders, we take steps intended to ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect the information.

10. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain processing activities.
• Request a portable copy of your data in a structured format.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to certain requests.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

12. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their respective privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy with an updated "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via our Contact page.